Delivery & Returns
Delivery:
Dispatch cut off point 12:00pm
(if you order after this time your item will be dispatched the following working day)
Free carriage only applies to the below if we can use Royal Mail. If the item is too large we will call to discuss, as there are other options available.
Islands: HS1-9, IV40-51,IV55-56,KA27,KA28,KW15-17,PA20,PA34,PA41-48,PA60-78,PH42-44,ZE1-3, JE, GY, IM, TR21-25 (ALL ISLANDS APPLY)
Northern Ireland: BT
Carriage may be more expensive; please call us on 01564 703737
Returns FAQs
How long does it take for the refund to be processed?
We process refunds weekly, however during busy periods, it can take longer.
How long does it take to get my money?
As soon as a refund has been agreed. Credit/debit card payments can take up to 5 days, depending on your bank or card provider, We will need to call you for card details so please include your phone number when returning.
What if item is returned back as not called for, no one is home, wrong address or refused?
In this case we will treat the order as cancelled and refund it, less the actual cost of the carriage back to us. If you would like us to send it out to you again, we will ask you to pay the carriage again.
Will you pay the carriage costs for me to send the product back? Can you send me a call tag to have the item picked up?
Answer : No & No. Our basic warranty shipping policy is that the customer pays to ship the product back to us and we pay to ship the repaired/replaced product back to the customer or shop.
Warranties are void if a certified electrician has not installed the item correctly and the electrician's contact, company name and details cannot be provided. It will be null and void if we are unable to contact electrician. Also receipt must be kept for work carried out and provided when claiming on fan warranty. (Installation must be to the latest British standard BS7671 )
What if I return an item that is out of warranty?
Unfortunately, we are unable to recover any costs incurred for items that are returned out of warranty so you will not be refunded. Your item will be available for collection from our stores or sent back to you for a small charge.
Do you sell spare parts?
Yes we do!
Will you share any of my details?
We do not store credit card details for more details please see our terms and conditions and privacy policy.
DO NOT SEND YOUR ITEM BACK STRAIGHT AWAY
It is an inconvenience having to return items that are damaged or faulty, especially extractor fans, as it leaves a gaping hole in your bathroom or kitchen.
In our experience, most problems can be resolved without the need for sending items back.
We offer a 1 Year warranty
All information is taken from: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
You can return items for a refund within 30 days of the day you receive them. If more than 30 days have gone by since delivery, unfortunately we can’t offer you a refund for a change of mind. This does not affect your rights if an item is faulty.
Please return items complete and in the same condition you received them. You can handle an item to check it, as you would in a shop. You don't need the original packaging, but please pack the item securely so it isn't damaged on the way back to us.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items that have been handled or used more than needed to check them (as you would in a shop), for example installed, used in a grow, or with parts missing. We may deduct an amount for the loss in value.
Items damaged for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally within 7 days and always within 14 days of receiving the item back.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@fans4less.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@fans4less.co.uk and send your item to: Hydroponics4less, Unit 7 Poplars Farm, Forshaw Heath Road, Earlswood, Solihull, B94 5JX, United Kingdom. Please make sure you include a copy of invoice and reason for returning.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Hydroponics4less, Unit 7 Poplars Farm, Forshaw Heath Road, Earlswood, Solihull, B94 5JX, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. We refund the item price plus the standard delivery charge you paid (if you chose a faster service such as next-day or Saturday delivery, we refund the standard rate only).
If item is faulty please contact us regarding a Free returns label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.