Refund policy

Returns & Refunds Policy

Hydroponics4less is a trading name of Fans4less Limited (company no. 07315478). This policy does not affect your statutory rights.

1. Changed your mind? (cancelling an online order)

You can cancel your order for any reason within 30 days of the day you (or someone you name) receive the goods. To cancel, email help@fans4less.co.uk with your order number, or call 01564 703737. You then have a further 14 days to send the goods back.

• Goods should be returned complete and, where possible, in their original packaging.
• You pay the cost of sending the goods back, unless the item is faulty or we sent the wrong item.
• We refund the price of the goods plus the standard delivery charge you paid (if you chose a faster service such as next-day or Saturday delivery, we refund the standard rate only).
• We may reduce the refund if the value of the goods has gone down because they were handled or used more than was needed to check them (for example, installed, used in a grow, or with parts missing).
• We refund within 14 days of receiving the goods back (or proof that you have sent them), to your original payment method.

2. Items that cannot be returned for a change of mind

• Goods made or modified to your specification (made to order).
• Sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed (for example opened nutrients, additives, pesticides and growing media).
• Goods that deteriorate or expire rapidly.

This does not affect your rights if an item is faulty.

3. Refused or uncollected deliveries

If a parcel comes back to us because it was refused, not collected, or the address given was incorrect, we will treat the order as cancelled and refund it as in section 1, less the actual cost of the carriage back to us. If you would rather we re-send it, we will ask you to pay the carriage again.

4. Faulty, damaged or incorrect items

• Please contact us at help@fans4less.co.uk or 01564 703737 before sending anything back. Many problems can be solved without a return, and we will send you a free returns label where needed.
• Within 30 days of delivery you can reject a faulty item for a full refund. After 30 days we will repair or replace it, and if that is not possible we will offer a refund.
• Please report damage in transit as soon as possible, ideally within 48 hours, with photos of the item and packaging.
• If an item returned as faulty is found not to be faulty, a charge of £25.00 will be deducted for the cost of the shipping label and admin fees. We will contact you before making this charge.
• Our products carry a 1-year warranty, unless stated otherwise. Mains-powered fans and electrical equipment must be installed by a qualified electrician to BS 7671. We may ask for the installer's details and receipt when you make a warranty claim.

5. How to return an item

Email help@fans4less.co.uk first, then send the item with a copy of your invoice and the reason for return to:

Fans4less Limited (Hydroponics4less)
Unit 7 Poplars Farm, Forshaw Heath Road
Earlswood, Solihull, B94 5JX
United Kingdom

For items over £20 we recommend a tracked service, and please keep your proof of postage.

6. Refund timing

Once we have received and checked your return we will email you to confirm the refund. Card refunds normally show within 5 working days, depending on your bank.